FAQs
FAQs
Where Is My Order?
How Can I Change or Cancel My Order?
Where Is My Refund?
What Do I Do If I Receive A Damaged Or Defective Item?
Do I Need An Account To Place An Order?
What Does Pre-Order Mean?
What Does Final Sale Mean?
If you have questions or need assistance, feel free to contact us:
Email
We strive to answer emails within 48 hours
Contact us here
Phone
Online Inquiries | 081-256-7258
Mon-Sun: 9am - 9pm CAT
Store Inquiries | 081-256-7258
Sun-Fri: 9am - 9pm CAT | Sat: 9am - 5pm CAT
FAQs Link answers
Where is my order?
You can check the status of your order by clicking order status. Type in the order number and email
address used at the time of purchase and you will be directed to the history of that order. You may also
find the shipment tracking number within the ship confirmation email you were sent.
Please note: All orders placed on barbedera.com are shipped from our South Africa, Johannesburg
facility. This is a normal and expected stop while your package is in transit outside S.A. Once your order
arrives in a country outside S.A. and is received by our courier, please allow up to 48 hours for your
tracking information to update.Trying to find your package? Please check your front porch, side door,
back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your
neighbors if they may have received it for you. If your package still hasn’t turned up in 3 days, please
contact us.
How Can I Change or Cancel My Order?
You may make select changes or cancel your order within 30 minutes of purchase. If you wish to modify
your order or cancel please click here . To ensure we process and ship your order as quickly as possible,
after 30 minutes you are unable to cancel or make changes to your order.
Where Is My Refund?
Refunds can take 7-14 days to process once your return has been delivered to our returns warehouse.
You will receive a confirmation email once your return has been processed. Once processed please
allow 72 hours for the credit to appear on your bank statement. We appreciate your patience at this
time, and will notify you via email once your return has been processed.
What Do I Do If I Receive A Damaged Or Defective Item?
You can request assistance by contacting our Customer Service team.
Do I Need An Account To Place An Order?
No. While we highly encourage you to create an account for ease when purchasing online, an account is
not needed to make a purchase.
What Does Pre-Order Mean?
Pre-order items can be purchased in advance to when the inventory is in stock. If you purchased a pre-
order item please find the expected ship date on the product's details page. Pre-order items ship
separately from the rest of your order once inventory becomes available within the warehouse.
What Does Final Sale Mean?
Final sale items purchased online will not be available to be returned or refunded
Where Is My Order?
How Can I Change or Cancel My Order?
Where Is My Refund?
What Do I Do If I Receive A Damaged Or Defective Item?
Do I Need An Account To Place An Order?
What Does Pre-Order Mean?
What Does Final Sale Mean?
If you have questions or need assistance, feel free to contact us:
We strive to answer emails within 48 hours
Contact us here
Phone
Online Inquiries | 081-256-7258
Mon-Sun: 9am - 9pm CAT
Store Inquiries | 081-256-7258
Sun-Fri: 9am - 9pm CAT | Sat: 9am - 5pm CAT
FAQs Link answers
Where is my order?
You can check the status of your order by clicking order status. Type in the order number and email
address used at the time of purchase and you will be directed to the history of that order. You may also
find the shipment tracking number within the ship confirmation email you were sent.
Please note: All orders placed on barbedera.com are shipped from our South Africa, Johannesburg
facility. This is a normal and expected stop while your package is in transit outside S.A. Once your order
arrives in a country outside S.A. and is received by our courier, please allow up to 48 hours for your
tracking information to update.Trying to find your package? Please check your front porch, side door,
back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your
neighbors if they may have received it for you. If your package still hasn’t turned up in 3 days, please
contact us.
How Can I Change or Cancel My Order?
You may make select changes or cancel your order within 30 minutes of purchase. If you wish to modify
your order or cancel please click here . To ensure we process and ship your order as quickly as possible,
after 30 minutes you are unable to cancel or make changes to your order.
Where Is My Refund?
Refunds can take 7-14 days to process once your return has been delivered to our returns warehouse.
You will receive a confirmation email once your return has been processed. Once processed please
allow 72 hours for the credit to appear on your bank statement. We appreciate your patience at this
time, and will notify you via email once your return has been processed.
What Do I Do If I Receive A Damaged Or Defective Item?
You can request assistance by contacting our Customer Service team.
Do I Need An Account To Place An Order?
No. While we highly encourage you to create an account for ease when purchasing online, an account is
not needed to make a purchase.
What Does Pre-Order Mean?
Pre-order items can be purchased in advance to when the inventory is in stock. If you purchased a pre-
order item please find the expected ship date on the product's details page. Pre-order items ship
separately from the rest of your order once inventory becomes available within the warehouse.
What Does Final Sale Mean?
Final sale items purchased online will not be available to be returned or refunded