Shipping policy

Barbed Era Shipping policy

7. Transport and delivery

7.1 Products will be delivered to the address specified by the Client in the order proposal. In some circumstances and in its absolute discretion, Barbed Era may require the signature of the Client (or of a nominated adult representative) at the time of delivery. Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental South Africa and some SADC countries. In addition, Barbed Era cannot be held responsible for unanticipated delivery delays beyond Barbed Era’s control.

7.2.  For each order, Barbed Era shall invoice the Products by e-mail or by mail to the Client, pursuant to any applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.

7.3.  Unless otherwise specified by Barbed Era from time to time, delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.

7.4.  All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. To estimate the total delivery time for a purchase, please allow up to two business days from the order date to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method.

7.5.  The purchased Product(s) shall be delivered by a carrier selected by Barbed Era (hereinafter, “Carrier”). Next day and two day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays.

7.6.  Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 12PM(CAT) on Friday, subject to the following conditions: If an order is placed after 12PM(CAT) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. The delivery time on Saturday may vary depending on the destination zip code and location. Saturday deliveries cannot be made on holidays. Saturday delivery service is only available for Product(s) in the order that are immediately available. Product(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. To select an alternative shipping method for such priority waiting list items, please contact Barbed Era at assistance@barbedera.com for assistance. (The fee applicable to such alternative shipping methods will apply). Barbed Era recommends reviewing the order details on the order review page before submitting an order proposal, or in the order confirmation email that is sent to the Client shortly after the order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that the applicable shipping address can accommodate Saturday deliveries. Saturday delivery is not available for some SADC countries except for Eswatini, Botswana and Lesotho.

7.7.  Orders placed with same day deliveries are expected to be delivered on the date of order, if placed by 12PM(CAT) Monday through Friday, subject to the following conditions: The delivery time may vary depending on the destination zip code and location. Same day deliveries cannot be made on holidays. Same day delivery service is available on Product(s) in the order that are immediately available for shipment within Gauteng only. If the Client is unsure as to whether the applicable shipping address is an eligible Gauteng address, please contact Barbed Era at assistance@Barbedera.com for confirmation. Products(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. To select an alternative shipping method for such priority waiting list items, please contact Gucci at assistance@Barbedera.com for assistance. (The fee applicable to such alternative shipping methods will apply). Barbed Era recommends reviewing the order details on the order review page before submitting any order, or in the order confirmation email that is sent to the Client shortly after the order is placed.

7.8.  Unless otherwise specified in the Order Confirmation, the purchased Product(s) will be delivered within 30 (thirty) days from the date of the Order Confirmation (except in the event that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term, the Client (by sending an e-mail to the e-mail address assistance@barbedera.com) shall provide Barbed Era with a further ten (10) days to deliver the Product; provided that, in case of failure to comply with such term after receipt of the specified notice, the Client’s remedies shall be limited exclusively to termination of the contract and refund of payment received.

7.9.  At the time of delivery of the Products by the Carrier, the Client (or a nominated adult representative) is required to verify:

(i) that the number of items being delivered corresponds to that indicated in their shipping confirmation email; and 

(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.

Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Carrier’s delivery receipt. Except to the extent permitted under applicable laws, once the Carrier’s delivery receipt has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel.

8. Shipping and delivery confirmation

8.1.  Barbed Era shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.

9. Wrapping or packaging

9.1.  Products purchased from the Website are delivered with the same Barbed Era standard packaging as provided in Barbed Era stores.